•  Crucial Conversations



  • Difficult Conversations with Employees: 9 Crucial Rules to Remember

    Difficult conversations with employees are unavoidable, whether it's a performance issue or failed project. With the right preparation, you can turn these emotionally-charged discussions into effective lines of communication that lead to quick resolutions. Try these nine crucial rules.

  • How to Hold a Difficult Conversation with an Employee

    Want tips about how to hold difficult conversations? You know those conversations that no one likes to hold but are needed for workplace harmony. Take 7 Steps to Hold a Difficult Conversation with an Employee.

  • Books

  • 4 Tips for Instructional Coaches

    Help new and veteran teachers improve their practice by implementing a few simple strategies.

  • How to Have a Difficult Conversation with an Employee

    Difficult conversations are a necessary part of a people leader's job. Follow these steps to learn how to have a difficult conversation with an employee.

  • 13 Ways Managers Can Initiate Tough Conversations With Employees

    More important than the words you use is how you deliver them. 

  • Radical Candor

    From the time we learn to speak, we’re told that if you don’t have anything nice to say, don’t say anything at all. While this advice may work for everyday life, it is, as Kim Scott has seen, a disaster when adopted by managers.

  • 101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges

    101 Tough Conversations to Have with Employees provides guidance for managers on how to broach uncomfortable conversations across a wide range of issues. Top human resources author Paul Falcone offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees that help sidestep potential awkwardness and meet issues head-on. This practical, solution-oriented book walks you through some of the most common and most serious employee problems you are likely to encounter.

  • Leaders Eat Last: Why Some Teams Pull Together and Others Don't

    In his work with organizations around the world, Simon Sinek noticed that some teams trust each other so deeply that they would literally put their lives on the line for each other. Other teams, no matter what incentives are offered, are doomed to infighting, fragmentation and failure. 

  • Videos

  • Leadership Is Half the Story: A Fresh Look at Followership, Leadership, and Collaboration

    Leadership is Half the Story introduces the first model to seamlessly integrate leadership, followership, and partnerships. This research-backed, field-tested book contributes many new ideas and practical advice for everyone in an organization - from CEO to HR director to front-line manager to consultant.

  • Crucial Conversations: Tools for Talking When Stakes Are High

    Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.

  • Dare to Lead: Brave Work. Tough Conversations. Whole Hearts.

    #1 NEW YORK TIMES BESTSELLER • Brené Brown has taught us what it means to dare greatly, rise strong, and brave the wilderness. Now, based on new research conducted with leaders, change makers, and culture shifters, she’s showing us how to put those ideas into practice so we can step up and lead.

  • Start with Why: How Great Leaders Inspire Everyone to Take Action

    START WITH WHY shows that the leaders who've had the greatest influence in the world all think, act, and communicate the same way -- and it's the opposite of what everyone else does. Sinek calls this powerful idea The Golden Circle, and it provides a framework upon which organizations can be built, movements can be led, and people can be inspired. And it all starts with WHY.

  • Mel Robbins: How to Have Difficult Conversations



  • Radical Candor: The Podcast (Apple Podcast)

    Host Amy Sandler leads discussions with Radical Candor co-founders Kim Scott and Jason Rosoff about what it means to be Radically Candid, why it’s simple but not easy to Care Personally and Challenge Directly on the daily, and why it’s worth it. Tune in to get actionable tips for doing the best work of your life and building the best relationships of your career.

  • Difficult Conversations in Difficult Times

    In tough times, we're forced to have the difficult conversations we don't want to have. But how leaders handle them makes a dramatic difference.



  • Chapter 10: New Manager’s Playbook–Having Difficult Conversations With Employees

    It’s a fairly routine deployment, but this time, it’s not full of victories. Something goes wrong—seriously wrong—and when the dust settles, you discover the problem centers on a basic mistake from one of your programmers. To add to the pain, this particular programmer just happened to leave work early that day and miss all of the fun. Your stomach is churning, your head is pounding, and you’re about ready to rip loose a torrent of frustration on innocent bystanders. Welcome to management! Now is the perfect time to have a difficult conversation.

  • The Art of Effective Communication | Marcus Alexander Velazquez



    161: How To Address Difficult Conversations | Coaching for Leaders

    Bonni and Dave Stachowiak respond to questions from the Coaching for Leaders community on how to handle difficult conversations and more.

  • Dear HBR: Episode 26 | Hard Conversations

    Are you dreading a work discussion? In this episode of HBR’s advice podcast, Dear HBR:, cohosts Alison Beard and Dan McGinn answer your questions with the help of Leslie John, a professor at Harvard Business School. They talk through what to do when you need to set your boss straight, meet with a direct report who wanted your new job, or hash things out with a negative team member.





    8 Tips On How To Have Difficult Conversations With Employees

    Do you step back from having the much needed conversation in your company? Here are 8 tips on how to have difficult conversations with employees.

  • 5 Tips to Having Difficult Conversations with Employees




    29: How to Have Difficult Conversations at Work

    Denise Liebetrau of Prosper Consulting shares her tips for handling and managing difficult and challenging conversations at work, including overcoming the barriers which stop us from having those uncomfortable conversations.

  • Executive Leadership Podcast #16: Mastering the Difficult Conversation

    Most people do not enjoy having difficult conversations, but its something that needs to be done. While these conversations might come naturally to some, the majority of leaders will need to work on and develop this expertise. Listen to Episode 16 of our Executive Leadership Podcast for some tools that will help you with difficult conversations and create lasting, productive relationships with your team.