In most circumstances in which a complaint involves a problem with a staff member, the student or parent shall be expected to discuss the matter with the staff member before requesting a conference with the principal. Before initiating a formal complaint under this policy, students or parents are encouraged to resolve concerns by scheduling an informal conference with the principal or other appropriate administrator. Announcement of a decision in the student’s or parent’s presence shall constitute communication of the decision. However, if the informal conference does not resolve the issue, then the formal complaint process should be initiated.